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E-mail: customerservice@animawings.com
Customer Relations & Claims : claims@animawings.com
E-mail: b2b@animawings.com
For access to dedicated platform for resellers, please click HERE
Agenția Christian Tour Oradea
Agentie Christian Tour Alba Iulia
Agenția Christian Tour Arad
Agenția Christian Tour Pitești
Agenția Christian Tour Bacău
Agenția Christian Tour Botoșani
Agenția Christian Tour Brăila
Agenția Christian Tour Brașov
Agentie Christian Tour Brașov Coresi
Agenția Christian Tour Buzău
Agenția Christian Tour Reșița
Agenția Christian Tour Constanța
Agenția Christian Tour Sf. Gheorghe
Agenția Christian Tour Targoviste
Agentia Christian Tour Craiova - Electroputere Mall
Agenția Christian Tour Galati
Agentia Christian Tour Galati 2
Agenția Christian Tour Giurgiu
Agenția Christian Tour Tîrgu Jiu
Agentia Christian Tour Miercurea Ciuc
Agentia Christian Tour Deva
Agentia Christian Tour Baia Mare
Agentia Christian Tour Drobeta Turnu Severin
Agentia Christian Tour Targu Mures
Agentia Christian Tour Piatra Neamt
Agentia Christian Tour Slatina
Agentia Christian Tour Ploiesti
Agentia Christian Tour Satu Mare
Agentia Christian Tour Shopping City Sibiu
Agentia Christian Tour Suceava - Iulius Mall
Agentia Timisoara Iulius Mall
Agentie Christian Tour Timisoara-Bega
Agentia Christian Tour Rm. Valcea
Agentia Christian Tour Focsani
When you arrive at the airport, make sure you have your passport or identity card, travel ticket (electronic and/or printed) and any other travel documents required by the authorities in the transit and/or destination country. Animawings advises passengers to check and comply with the required legal regulations by consulting the official websites of the authorities or by contacting them directly.
Each Animawings passenger may travel in the cabin of the aircraft with up to two (2) pieces of hand baggage: one (1) small piece of hand baggage of 4 kg, max. 40x28x20 cm (personal baggage: briefcase, bag, laptop bag, etc.), which must be placed under the front seat, and one (1) Carry-On bag which must be placed in the overhead compartment.
With regard to checked baggage to be carried in the hold of the aircraft, each Animawings passenger may travel with up to 5 (five) pieces of checked baggage weighing max. 23 kg each: hold baggage (trolley: recommended size 100x80x30 cm), infant/child stroller, sports equipment, bicycle, golf equipment, etc.
Yes. Each Animawings passenger may travel in the cabin of the aircraft with up to 2 (two) pieces of hand baggage: one (1) small piece of hand baggage weighing 4 kg, max. 40x28x20 cm (personal baggage: briefcase, bag, laptop bag, etc.), which must be placed under the front seat, and one (1) Carry-On bag which must be placed in the overhead compartment.The Carry-On bag can weigh up to 12 kg and the accepted size, which you will also be able to check in the sizer at the check-in desk or directly at the boarding gate, is 56x45x25 cm.
Please visit the section "Cabin Baggage/Hand baggage" for more information.
You definitely don't want to miss your flight! Plan to arrive at the airport at least 2 hours before your flight's departure time to allow enough time for the necessary check-in procedures, to drop off your hold luggage, to present the necessary documentation for your companion, to go through security and to find the boarding gate. Don't forget to take the necessary papers and travel documents with you!
For the time being, Animawings passengers can check in only at the airport, free of charge. The Animawings check-in counter at the airport will be open 2 hours before each Animawings flight.
Animawings passengers are kindly requested to arrive at the airport on time, at least 2 hours before their flight, to allow sufficient time to complete the Check-in process, hand over their luggage, go through security, and reach the boarding gate in time. The check-in counter will close 45 minutes before the flight, and the boarding gate will close 15 minutes before the flight.
At the Airport Check-in Counter, passengers accompanied by infants or children, people with disabilities, pregnant women, or passengers requiring special assistance have PRIORITY.
Yes. You can reserve your favourite seat in the aircraft, whether it's in the rows with more space, the window or the aisle. To avoid surprises, we recommend that you select your seat from the start, specifically when you make your reservation. If you forget or are still not sure where you want to stay, there is no problem, as you can access your reservation later and select your seat up to 2 hours before your flight.
What's important to know is that seat rates vary depending on the type of Animawings package you've opted for, but also that there are some exceptions required by safety and security procedures. More details can be found in the "Seat selection" section.
Animawings does not have a restriction in this regard. Passengers are free to bring on board the aircraft the drinks and food they have purchased from the airport. However, it is important to know that on the plane, passengers receive free water and soft drinks from Animawings. Also waiting for you on board the aircraft is our ShopOnboard catalogue with super deals and a wide selection of soft drinks, beverages, snacks and fresh food, as well as Duty Free perfumes, watches and limited edition jewellery.
You can access the current Shop OnBoard magazine here, to find out more about Animawings super offers and what you'll be able to purchase on board the aircraft!
What do I do if my departure time with Animawings has been delayed by more than three hours?
What do I do if my flight with Animawings has been cancelled?
For any delay/lost/damaged baggage, please report to the Baggage Claim Assistance desk, located in the baggage area of the arrival airport, for the preparation of the PIR (Property Irregularity Report) before leaving this area of the airport. At the Baggage Claims Desk, the problem will be noted, otherwise the passenger will not be able to report any damage to the baggage afterwards, as this will no longer be related to the flight. If you do not make a PIR report prior to leaving the baggage claim area at the arrival airport, Animawings reserves the right to decline responsibility.
There are legal limitations on the products and quantities you can take in your hand baggage (whether small or large). Liquids or gels must be stored under certain conditions, cannot be in bottles exceeding 100 ml and cannot exceed 1 litre in total.
More information on these restrictions can be found in the Annex "EU security rules for liquids at airports".
While travelling you can only use your phone, tablet or laptop if (1) the status of the devices is set to "Airplane Mode" or (2) if they do not allow this functionality, specifically in the case of laptops and tablets, Bluetooth connections are disabled.
At the time of booking, the passenger will be provided with the flight schedule in effect at that time. The flight schedule may change between the date of publication/purchase and the date on which the journey is scheduled. Animawings will make every effort to inform the passenger of any changes to the flight schedule by all means available to the air carrier (e-mail/telephone/handling agent).
Animawings passengers can opt for an upgrade of the originally purchased package or for the addition of extra services, provided that they pay the corresponding fees. Certain services are only available online and can be added within a certain timeframe. Also, the rates available online are different from those charged at the airport. For more information, please refer to the "Animawings Packages" section.
More information on children's and infants' (babies') luggage can be found here.
Each airport has a computer system, namely a Flight Information Display System (FIDS), used to display real-time flight arrival and departure information.
To the person selected as the contact person at the time of booking, the Animawings system will automatically send notifications of flight status and changes, if any. As for the boarding gate at the airport, this information must be requested at the airport check-in counter or follow the electronic display boards where this information appears.
In addition, Animawings passengers may carry a second, heavier or bulkier musical instrument (110 cm high x 60 cm long x 33 cm wide) in the aircraft cabin only if an extra seat is reserved for it.
Musical instruments may also be carried in the hold of the aircraft as hold baggage, but the responsibility lies strictly with the passenger and Animawings accepts no liability for damage.
Yes. From check-in to boarding/disembarking the aircraft, we'll make sure you get all the help and support we can offer. Please refer to the "Special Assistance" section.
Animawings policy does NOT allow the carriage of firearms or other weapons.
Expectant mothers are expected to board Animawings aircraft until the end of their 36th week of pregnancy and, for safety reasons, Animawings will require a Certificate issued by the specialist/gynaecologist certifying that the pregnancy is normal and there are no restrictions on air travel. The medical certificate will be issued up to 72 hours before the flight and must cover the entire period of travel.
Yes. Your pet is more than welcome aboard Animawings aircraft! However, there are a few things to consider, which is why please refer to the section: "Pets on Board".
The Animawings booking system is intuitive, but for a better understanding of the steps Animawings website users have to follow, we have simulated (using fictitious data) the whole booking process. More details can be found here.
Feedback is very important to us, whatever its nature. This helps us to understand the things Animawings passengers appreciate, but also what we could improve. You can submit a review, an idea for improvement, make a complaint or call the Call Centre directly from the Contact section.
Yes. Animawings offers, for a fee, the Excess Baggage service, under certain conditions. Please refer to the "Excess Baggage" section.
In the event that you wish to access your reservation directly from the email you received when you purchased your tickets or on the Animawings website under "Manage Reservation", where you enter your reservation number and last name, but it does not display or generates an error message, please send an email to the Customer Service Department at customerservice@animawings.com with the subject <I cannot access my reservation>, including your name + reservation number.
