2.1. GENERAL CONDITIONS

Except as stated in Article 2.2, the Animawings Terms and Conditions of Travel apply only to air transportation and related services performed by Animawings.

The Terms and Conditions of Travel as indicated on the travel ticket, electronic coupons, baggage identification tags, or any other travel document acknowledged by the air carrier are integral to these Terms and Conditions of Travel. Utilizing the website or the Animawings reservation system necessitates that users acquaint themselves with the Terms and Conditions of Travel and accept them before completing a reservation. Animawings reserves the right to adjust or change the Terms and Conditions of Travel, and it will remain passengers or users responsibility to remain informed of the current Animawings Terms and Conditions of Travel available within the website.

2.2. CHARTER OPERATIONS

In the event that the carriage is performed pursuant to a charter agreement, the Terms and Conditions of Travel shall apply only if they are expressly incorporated by reference into the charter agreement.

2.3. RIGHT OF PREVALENCE

In the event of any discrepancies between the Terms and Conditions of Travel and any other provisions we may have regarding specific matters, these Terms and Conditions of Travel shall prevail.

3.1. GENERAL PROVISIONS ON THE TRAVEL TICKET

The Travel Ticket or Electronic Ticket, along with the Terms and Conditions of Travel and the rules and essential information provided on the carrier's website (https://animawings.com/), constitute the Contract of Carriage agreed between the passenger and Animawings.

Animawings shall transport only passengers whose names appear on the travel ticket or e-ticket, and passengers are required to present a valid identification document in accordance with the legal requirements of the country of transit or destination, whether domestic or foreign. Organized school trips are permitted with a maximum of 12 minors per accompanying adult.

3.2. BOOKING AND ISSUING THE TICKET

Passengers may reserve tickets for Animawings flights through the following channels:

a. The official website located at https://animawings.com/.

b. Animawings partner travel agencies

c. Online aggregator platforms, with or without Animawings' approval, through which flights operated by the air carrier are made available. It should be noted that in the absence of a partnership agreement, contractual clauses may not be respected.

Upon full payment of the price, the reservation of a travel ticket for a specific Animawings flight is confirmed. The Animawings reservation system will then issue the travel ticket (Electronic Ticket or e-ticket) for the reservation, along with the itinerary of the journey and confirmation of payment. The confirmation will be sent via email to the address registered at the time of booking.

For bookings made via the official Animawings website, the booking code will be displayed on the screen and emailed to the address registered at the time of booking. Animawings advises passengers to print the e-ticket, which includes information that may be required during check-in. Once a booking code is issued, there is no need for the passenger to reconfirm the flight unless there are changes to the flight schedule. The passenger is responsible for ensuring that they receive the travel ticket, itinerary, and payment confirmation via email. If any of these documents are missing, the passenger must contact Animawings immediately via the Call Center service or email at customerservice@animawings.com to report the issue and request assistance.

Animawings shall not be held liable if the passenger arrives at the airport check-in desk without full confirmation of payment and the ticket itinerary. In such cases, Animawings is entitled to refuse boarding to the passenger, and the passenger shall not be entitled to any rights conferred by Regulation (EC) No 261/2004 regarding compensation. The passenger bears sole responsibility for providing accurate personal contact details to receive the booking confirmation or e-ticket. Any modifications to the ticket after the booking process has been completed shall be governed by the provisions of Article 3.3 of this Contract.

3.3. "BOOK NOW & PAY LATER" BOOKING SERVICE

The "Book Now & Pay Later" service allows passengers to hold a fare plan for one or more passengers for a period of 48 hours by deferring payment of the reservation at the time of booking, subject to the payment of 10 EUR service fee per passenger per flight segment. This service is only available for certain flights or destinations up to 15 (fifteen) days prior to the scheduled departure date.

The service fee will be charged at the time of booking, and the passenger or travel dates cannot be changed once the reservation has been made. If the passenger fails to confirm the reservation by making the required payment within the holding period of 48 hours, the reservation will be automatically cancelled and the service fee will not be refunded. It is the passenger's responsibility to ensure that the reservation is confirmed and payment is made within the specified timeframe.

Animawings reserves the right to cancel or modify this service at any time without prior notice.

3.4. CHANGE TRAVEL TICKET DATA ( ONLY TRAVEL DATE CHANGES ARE PERMITTED)

According to the terms and conditions of Animawings, the travel ticket acquired by the passenger, regardless of whether it was purchased online, through an agent authorized by Animawings, or via an online aggregator platform, is deemed valid exclusively for the route and itinerary specified on the ticket. Specifically, the ticket is valid solely for transportation on the specified date and flight between the place of departure and the final destination, and may only be utilized by the individual whose name is specified on the ticket.

If a passenger wishes to modify their travel dates, such as the departure or arrival date, they must contact Animawings or access their reservation to make the changes themselves. Passengers who have received confirmation of payment have the right to change their booking up to 6 hours prior to the scheduled departure time of the original flight, subject to payment of a change fee, unless otherwise specified. Any changes made by the passenger may result in a recalculation of the fare. If there is a difference between the original fare and the new fare, the passenger must pay this difference, as well as any fees that are valid at the time of the change, unless otherwise specified. The passenger may choose to accept the new fare or keep the original ticket. The regulations that govern changes to an e-ticket are outlined in the General Terms and Conditions of Carriage, which are accessible on the official website. It is the responsibility of the passenger to comply with the applicable regulations and requirements.

Subject to payment of the change fee and other applicable charges, changes to a reservation can be made up to 6 hours before the scheduled departure time of the original flight, irrespective of whether the check-in process has been completed or not. In order to reopen the check-in process, the passenger must contact the Customer Service department at customerservice@animawings.com. Once the desired changes have been made, the passenger must re-enter the Online check-in process, when and where applicable, and re-issue their boarding pass. The passenger is solely responsible for ensuring compliance with all applicable regulations and requirements.

In the event of an online change to the booking, any adjustments made will apply to all passengers associated with that booking. In the case where only specific passengers on a booking code require modifications, they must directly contact the Call Centre or Customer Service Department to make such changes.

It is important to note that no further modifications to the travel dates will be allowed if the ticket itinerary contains multiple flight segments and the travel date for any of the segments has already elapsed.

N.B. In the event of a change to the passenger's name due to a minor error, such as the omission of up to three characters or letters or the reversal of names, or due to a change in marital status or administrative error, Animawings will make corrections free of charge. The passenger must inform Animawings as soon as possible by contacting customerservice@animawings.com or the Call Center and providing supporting documentation. Failure to do so may result in unpleasant situations at the airport.

However, it should be noted that if the reservation needs to be rebooked under a different name, a new ticket must be purchased, as Animawings does not allow name changes to existing bookings.

3.5. SEATING ON THE AIRPLANE

Animawings reserves the right to allocate any available seat randomly, based on availability, to passengers who do not make a selection. Passengers may select their seat up to two hours before departure, subject to safety and security guidelines and fare conditions. Passengers with children, pets, or requiring special assistance are prohibited from choosing seats adjacent to emergency exits or adjacent rows.

To occupy seats at emergency exits, all eligibility criteria must be met.

For safety and security reasons, passengers falling into the category of those requiring special assistance (pregnant women, passengers with visual, hearing, and/or speech impairments, passengers with reduced mobility, etc.) CANNOT select seats adjacent to emergency exits or those adjacent rows (located in front of or behind rows adjacent to emergency exits).

Passengers may choose a seat on rows adjacent to emergency exits, EXCEPT in the following cases:

- Their age is under 18 years

- They do not wish to assist

- They cannot read or understand instructions in Romanian and English

- They have mobility, strength, or dexterity issues with their arms/hands and/or legs and cannot reach the emergency exit, manage evacuation instructions, or exit as quickly as possible

- They cannot understand and/or execute cabin crew instructions

- They have vision or hearing impairments and, as such, cannot follow cabin crew instructions

- They cannot verbally convey information to other passengers

- They have other dependents, such as infants or young children, which may prevent them from following cabin crew instructions

- They suffer from a condition that may harm them or prevent the passenger from reacting or following cabin crew instructions

- They use a wheelchair or other mobility equipment

- Passenger securing cannot be done with a standard safety belt, and an extension is required

- They are traveling with a service animal or pet

In some cases, Animawings may allocate seats after boarding begins for safety, operational, or flight security reasons. If a passenger cannot use their paid seat due to these criteria, Animawings will not refund the price difference or the priority seat reservation fee if they are reallocated to a seat in a lower fare class.

 3.6. CANCELLATION OF RESERVATION AT PASSENGER'S REQUEST

The price paid for Animawings reservations is non-refundable, unless otherwise specified in the fare conditions. If a passenger decides they no longer wish to travel with the airline, they may request, no later than 30 (thirty) days from the scheduled flight date, a refund of the airport taxes paid, subject to payment of a processing fee, if applicable. None of the other amounts paid by the passenger are refundable, unless expressly stated in the fare conditions.

In the event of the death of a person during the journey, the validity of tickets for those accompanying the deceased passenger may be extended. In the case of the death of the spouse or a close family member accompanying a person who has commenced the journey, the validity of the passenger's tickets and those of their close family members may be adjusted in the same manner. The aforementioned adjustments may be made based on the death certificate. The extension of ticket validity cannot exceed 45 days from the date of death.

In the event of serious illness that makes a passenger's travel impossible, cancellation may be made at the discretion of the airline.

In case a change of travel date is necessary due to medical reasons, Animawings reserves the right to waive any restrictions or fees, subject to receipt of appropriate supporting documents from the passenger before the scheduled travel date.

4.1 PRICES

The price will be applied for air transport from the departure point to the destination point, according to the flight itinerary. The price of the travel ticket purchased by the passenger will be calculated in accordance with the Animawings fares, valid at the time of purchase. The price represents the value of the air transport service booked by the passenger for a specific fare family, for a specific route, flight, and date. The price includes mandatory taxes inherent to the provision of air transport services.

4.2. TAXES

4.2.1. Mandatory Taxes

Mandatory taxes are taxes or fees that are required to be paid by passengers in return for services rendered or certain rights, and they are imposed by government institutions. These mandatory taxes are inherent to air transport service airport taxes.

4.2.2. Additional Taxes

Supplementary taxes, or charges, refer to the taxes or fees collected by the air carrier from the passenger on top of the base fare for the provision of additional services or amenities.

4.3. Tariff Rules

Animawings offers five different bundles, each with specific features and prices, which are detailed below for the passenger's information:

ANIMA ONE

• 1 x Small Cabin Baggage: (20x30x40 cm)
• 1 x Cabin Baggage: 8kg (56x45x25 cm)
• Seat Selection: Standard Seats
• Online Check-in & Airport Check-in
• Flight Date Change: Permitted under certain conditions
• Non-Refundable

ANIMA ONE BUNDLE RULES:

• PNR/ Reservation Code is the proof of the reservation.

• ANIMA ONE fare is applied per passenger, per flight flight segment, and includes all airport and government taxes and fees. If a flight is canceled by the passenger or the passenger doesn't show up, only airport taxes will be refunded upon request. This policy is specific to flight tickets booked directly through the animawings.com website.

• Infants, aged 8 days to 2 years, can travel on their parent's lap for free. They're also permitted to bring one Personal Item and a Stroller, which will be carried in the hold of the aircraft, free of charge.

• Children aged 2 to 12 years must have a purchased flight ticket to travel. Passengers accompanied by children up to five years of age are permitted to carry one stroller per child without any additional charges.

• *Online Check-in for routes where functionality is available

ANIMA PRIORITY

• 1 x Small Cabin Baggage: (20x30x40 cm)
• 1 x Cabin Baggage: 12kg (56x45x25 cm)
• Seat Selection: Premium
• Priority Check-In & Priority Boarding
• Online Check-in & Airport Check-in
• Flight Date Change: Permitted under certain conditions
• Non-Refundable

• PNR/ Reservation Code is the proof of the reservation.

• ANIMA ONE fare is applied per passenger, per flight flight segment, and includes all airport and government taxes and fees. If a flight is canceled by the passenger or the passenger doesn't show up, only airport taxes will be refunded upon request. This policy is specific to flight tickets booked directly through the animawings.com website.

• Infants, aged 8 days to 2 years, can travel on their parent's lap for free. They're also permitted to bring one Personal Item and a Stroller, which will be carried in the hold of the aircraft, free of charge.

• Children aged 2 to 12 years must have a purchased flight ticket to travel. Passengers accompanied by children up to five years of age are permitted to carry one stroller per child without any additional charges.

• *Online Check-in for routes where functionality is available

ANIMA PLUS

• 1 x Small Cabin Baggage: (20x30x40 cm)
• 1 x Cabin Baggage: 12kg (56x45x25 cm)
• 1 x Checked Baggage: 23kg (100x80x30 cm)
• Seat Selection: Premium
• Priority Check-In & Priority Boarding
• Online Check-in & Airport Check-in
• Flight Date Change: Permitted under certain conditions
• Non-Refundable

ANIMA PLUS BUNDLE RULES:

• PNR/Reservation Code is the proof of the reservation.

• ANIMA PLUS fare is applied per passenger, per flight flight segment, and includes all airport and government taxes and fees. If a flight is canceled or the passenger doesn't show up, only airport taxes will be refunded, upon request. This policy is specific to flight tickets booked directly through the animawings.com website.

• Infants, aged 8 days to 2 years, can travel on their parent's lap for free. They're also permitted to bring one Personal Item and a Stroller, which will be carried in the hold of the aircraft, free of charge.

• Children aged 2 to 12 years must have a purchased flight ticket to travel. Those up to 5 years old are allowed to bring a stroller, which will be carried in the hold of the aircraft, free of charge.

• *Online Check-in for routes where functionality is available

ANIMA BUSINESS

• 1 x Small Cabin Baggage: (20x30x40 cm)
• 1 x Cabin Baggage: 12kg (56x45x25 cm)
• 2 x Checked Baggage: 32kg (100x80x30 cm)
• Seat Selection: Business Seats
• Onboard Anima Beverages Selection
• Meal Menu: Cold Snack/Hot Meal
• Online Check-in & Airport Check-in
• Priority Check-In & Priority Boarding
• Flight Changes: Only Fare Difference
• Non-Refundable

ANIMA BUSINESS BUNDLE RULES:

• PNR/Reservation Code is the proof of the reservation.

• ANIMA BUSINESS fare is applied per passenger, per flight flight segment, and includes all airport and government taxes and fees.

• Flight/Route Changes are permitted up to 6 hours prior to the scheduled departure date and and impose the payment of fare ticket differences (if any) by the passenger. Any changes made after this timeframe will be treated as no-show and only airport taxes will be refunded, upon request. This policy is specific to flight tickets booked directly through the animawings.com website.

• Infants, aged 8 days to 2 years, can travel on their parent's lap for free. They're also permitted to bring one Personal Item and a Stroller, which will be carried in the hold of the aircraft, free of charge.

• Children aged 2 to 12 years must have a purchased flight ticket to travel. Those up to 5 years old are allowed to bring a stroller, which will be carried in the hold of the aircraft, free of charge.

• **ANIMA BUSINESS includes a cold snack menu for flights under 1.5 hours and a hot meal menu for all other flights.

• *Online Check-in for destinations where functionality is available

ANIMA BUSINESS FLEX

• 1 x Small Cabin Baggage: (20x30x40 cm)
• 1 x Cabin Baggage: 12kg (56x45x25 cm)
• 2 x Checked Baggage: 32kg (100x80x30 cm)
• Seat Selection: Business Seats
• Onboard Anima Beverages Selection
• Meal Menu: Cold Snack/Hot Meal
• Online Check-in & Airport Check-in
• Priority Check-In & Priority Boarding
• Flight Changes: Only Fare Difference
•  Refundable up to 24h before flight

ANIMA BUSINESS FLEX BUNDLE RULES:

• PNR/Reservation Code is the proof of the reservation.

• ANIMA PLUS fare is applied per passenger, per flight flight segment, and includes all airport and government taxes and fees. If a flight is canceled or the passenger doesn't show up, only airport taxes will be refunded, upon request. This policy is specific to flight tickets booked directly through the animawings.com website.

• Infants, aged 8 days to 2 years, can travel on their parent's lap for free. They're also permitted to bring one Personal

• Item and a Stroller, which will be carried in the hold of the aircraft, free of charge.

• Children aged 2 to 12 years must have a purchased flight ticket to travel. Those up to 5 years old are allowed to bring a stroller, which will be carried in the hold of the aircraft, free of charge.

• *Online Check-in for routes where functionality is available

4.4 PAYMENT AND CURRENCY

The payment of the total price is the final step of the ticket booking process, and it is the passenger's obligation to complete the payment to obtain the e-ticket, itinerary, and confirmation of payment. All fares, mandatory fees, and surcharges must be paid in EUR, regardless of whether they are initially displayed in EUR or RON. AnimaWings reserves the right to convert the amount from RON or USD to EUR at the internal exchange rate. The accepted method of payment is by bank card.

4.4.1. Payment by Card

If the passenger opts for payment by bank card, they will be directed to PlatiOnline.ro for secure payment processing. Visa, MasterCard, and Maestro are accepted bank cards for payment of the travel ticket, subject to availability based on the chosen currency.

The payment for the travel ticket must be authorised by the cardholder whose name is specified in the booking. The air carrier reserves the right to cancel the reservation without prior notice, if there are reasonable grounds to suspect that the passenger or the cardholder is involved in any form of fraudulent activity. Such suspicion may arise from various situations, such as:

 • passenger's inability to provide contact information for the cardholder upon request, to enable us to perform security checks.

 • the cardholder's failure to authorize payment and claiming that the booking was made fraudulently.

 • past instances of fraudulent activity or returns of payments by the passenger or cardholder.

 • erroneous or contradictory information provided to make the booking, which may indicate a fraudulent behavior.

 • several attempts to make payment with conflicting data being entered.

4.4.2 Payment by Instalments

The PlatiOnline.ro platform offers the option to pay for air tickets in 3 (three) installments using the Star Card from Banca Transilvania. To use this service, the passenger should select the payment method of 3 (three) installments from the available options in the "Payment Information" section during the payment process and provide their bank card details. For additional information about the 3 (three) instalment payment service, the passenger should contact Banca Transilvania.

The passenger's personal data provided by him at the time of booking is processed and used by Animawings for the following purposes: complete the booking, purchase and issuance of the ticket, air transportation and related services, accounting, invoicing and audit (including verification of credit cards or other cards) to facilitate border and customs control procedures for safety, security, health, administrative and legal purposes, for statistical and marketing analysis, for testing its own system, its maintenance and development, to develop and deliver services, and to improve customer service. It is also possible that this data may be used for marketing studies by other companies that are not part of the Animawings group.

Personal data processed under a contractual obligation are retained for specified periods of time. After the expiration of these time periods, processed personal data will be erased/ destroyed. Passenger's personal data is processed by Animawings and communicated to certain contractual partners for the provision of contracted services, such as Animawings offices, authorized agents, credit companies and card issuers, government agencies processing data, and other companies that are involved in the transportation of the passengers concerned, but only for the purposes set out above. These also include sending personal data outside Romania.

Passenger’s personal data will be disclosed to public authorities upon request, in accordance with applicable law. In the context of the processing of the passenger's personal data for the above purposes, the latter has the following rights: the right of access and the right to request the rectification or erasure of personal data, the right to oppose the processing, the right not to be subject to an automatic decision (including the creation of profiles), the right to data portability, the right to file a complaint with the National Supervisory Authority for Personal Data Processing and the right to appeal to the competent courts. Both the passenger and the person who is booking the tickets, declare that they acknowledge the fact that Animawings can use the personal data (name, e-mail address, telephone number, nationality, date of birth) to enable the electronic transaction and to process this information.

If the passenger does not wish to receive any information, marketing communications on behalf of Animawings and/ or Animawings partners, he/ she is kindly asked to notify Animawings’ DPO pr@animawings.com.

Animawings does not assume any responsibility for the connection of its flights with other flights or means of transport. Animawings' flights are not designed to be used in conjunction with other Animawing flights or flights of other airlines. Passengers connecting to other flights do so at their own risk and are responsible for checking-in for all connecting flights.

Animawings passengers can check in online or at the airport free of charge, as follows:

7.1 ONLINE CHECK-IN

The booking system will automatically send a notification to Animawings passengers 48 hours before the scheduled departure time of the flight, announcing the opening of the online check-in functionality for the routes that allow this service, i.e., Animawings direct flights departing from Bucharest Otopeni Airport (Henri Coandă International Airport, Bucharest).

Online check-in for flights that allow this service is available from the opening date, according to the dates provided above, and up to 2 hours before the scheduled departure time of the flight.

Online check-in can be carried out by all Animawings passengers, except passengers requesting the Special Assistance Service or those traveling with pets, by accessing the "Check-in" section of the website.

Passengers booked through a commercial arrangement (e.g., Aegean Airlines, Hahnair) are kindly requested to use the booking code they received when purchasing their tickets to access the online check-in section.

If Animawings passengers have NOT checked in online during the time the service has been available, they will be expected at the airport counter to check in for their flight.

7.2. AIRPORT CHECK-IN

The Animawings check-in counter at the airport will be open 2 hours before the departure flight, regardless of the Animawings package selected. Animawings passengers are kindly requested to arrive at the airport on time, at least 2 hours before their flight, in order to have enough time to complete the check-in process, hand over their luggage, go through security, and reach the boarding gate in time. The check-in counter will close 45 minutes before the flight, and the boarding gate will close 20 minutes before the flight.

Failure to meet these deadlines may result in the passenger being unable to board the aircraft.

Passengers with infants (babies) or children, disabled persons, pregnant women, or passengers who have requested the special assistance service have priority at the airport check-in desk.

Passengers who do not present themselves in time for boarding, for whatever reason, or who are missing the necessary travel documents will not be accepted for travel, and Animawings will not be liable for any financial loss caused.

7.3 CHECK-IN OBLIGATIONS

Passengers may check in for their flight in either utilizing the online check-in service, available up to two hours prior departure or at the airport check-in counter, free of charge.

To complete the Online Check-in process, it is the passenger's obligation to access the Online Check-In hyperlink provided in the notification email or the Online-Check-in section available on the Animawings website, www.animawings.com, in compliance with the terms and conditions of the contract of carriage. The passenger should then select the flight for which they intend to check-in, enter their personal details, including any necessary visa or ID card/passport information, and ensure the accuracy and validity of the data provided, while adhering to the Animawings 'privacy and online check-in policies. The passenger should retrieve their boarding pass and shall shall remain responsible for verifying their travel documents, complying with the local regulations of the country of transit and destination, and reviewing and complying with the Animawings' Terms and Conditions of Travel before departure.

To complete Check-in at the airport counter, passengers must present themselves at the designated check-in area within the specified time frame, as provided in their booking confirmation or on the airline's website. Passengers should have their travel documents readily available, including a valid passport or ID card, any necessary visas, and their booking confirmation or e-ticket. The airline staff will then assist the passenger with the check-in process, including verifying the passenger's identity and travel documents, assigning a seat, and printing the boarding pass. Passengers should ensure that all information provided during the check-in process is accurate and up-to-date. The passenger shall remain responsible for verifying their travel documents, complying with the local regulations of the country of transit and destination, and reviewing and complying with the Animawings' Terms and Conditions of Travel before departure.

Passengers are solely responsible for complying with the baggage allowance specified in their ticket, regardless of whether the check-in is performed online or at the airport. They are required to prepare their checked baggage for weighing and drop-off at the check-in counter, and ensure that their carry-on luggage meets the size and weight limits specified in their electronic ticket. Verification can be done by using the Animawings sizers present both at the check-in counter and at the boarding gate.

Animawings shall not be held liable for any consequences that may arise as a result of a passenger's failure to complete the online check-in or check-in at the counter within the specified time frame, or if the passenger provides misleading information during the check-in process. Animawings reserves the right to refuse boarding to any passenger who fails to comply with its check-in procedures or who violates any of its policies, without any liability on its part.

Passengers have the legal obligation to contact the appropriate authorities in the countries of transit and destination, such as consulates, embassies, and border police, to determine which documents are required for their travel to the destination. Passengers are also required to comply with all laws, regulations, and requirements of the countries to and from which they are travelling, as well as with Animawings' Terms and Conditions of Travel. Animawings shall not be liable, nor held responsible, for informing or obtaining the necessary travel documents or ensuring compliance with the laws, regulations, requirements, or instructions that have been communicated to the passenger in writing or otherwise. Moreover, Animawings shall not be liable for the consequences arising from a passenger's failure to obtain the necessary documents or comply with the aforementioned laws, regulations, requirements, or instructions.

Additional information on this matter can be found on the website of the Ministry of Foreign Affairs: www.mae.ro.

7.4 TRAVEL DOCUMENTS

It is the sole responsibility of the passenger to obtain, possess, and present all necessary documents, such as entry, exit, health, or any other required documents, as per the legal requirements, regulations, or instructions applicable to travel to or from certain countries. In the event that the passenger's documents fail to comply with the applicable laws, rules, or travel instructions, Animawings retains the right to refuse acceptance of the passenger for travel. If such a decision results in the denial of boarding to the passenger, Animawings shall not be held responsible for any financial loss, and no refund shall be provided for any unused portion of the ticket.

7.5 RESPONSIBILITIES UPON ENTRY IN ANOTHER COUNTRY

The passenger is fully responsible for the situations when the customs authorities in the country of destination where he/she has travelled with Animawings refuse his access on the territory and compel The Airline to take the passenger back to the place of departure.

In the case of refusal of entry / immigration, the passenger will pay any fine applied to the air carrier by the Government or by the Immigration Office in question, plus the cost of transport from that country back to his country of origin or other indicated place by the competent authority. Animawings will not provide a refund for any flight missed as a result of denied boarding due to non-compliant documents and shall not be held liable for any financial loss arising therefrom.

7.6 FINES, PENALTIES, DETENTION COSTS ETC.

The passenger shall be responsible for reimbursing Animawings for any fines, penalties, or other expenses incurred by the Airline due to the passenger's failure to comply with laws, regulations, orders, or other travel-related requirements in the country of destination or departure, or due to the Airline's need to obtain necessary documents on the passenger's behalf. Animawings may request reimbursement from the passenger for any such costs or expenses. To recover such costs or expenses, Animawings may consider the value of any unused transportation or other funds held by the Airline. Additionally, Animawings reserves the right to pursue legal action to recover any fines, penalties, or costs incurred.

8.1. BOARDING FORMALITIES

After completing the check-in procedure, the passenger will be informed of the location and time for security, border, and boarding formalities. Please note that the airport authority assigns the operating and flight times of aircraft and the boarding gates, and they may change after check-in. Animawings is not responsible for changes in the place and/or time of boarding. To avoid confusion and delays, passengers should pay attention to announcements on the PA system and airport monitors. Boarding gates close 15 minutes before the departure time. Passengers are advised to factor in the time needed for security checks and border crossing formalities to avoid missing the boarding time. Animawings shall not be held liable for any inconvenience or loss incurred due to the passenger's failure to comply with these requirements.

8.2. SECURITY AND SAFETY INSPECTIONS

Animawings informs passengers that, for flight security reasons, they may be required to submit to any checks on their person and/or baggage at the request of government institutions or airport authorities. In such situations, Animawings will not be liable for any financial loss or responsible for reimbursing the cost of any flight that the passenger is unable to take as a result of a security screening imposed by government institutions or airport authorities. Passengers should also be aware that the security screening and related procedures may involve a period of time that should be taken into account to avoid delays at the boarding gate.

9.1. CARRIER'S RIGHT TO DENY BOARDING TO PASSENGER(S)

The air carrier reserves the right to deny boarding to passengers in any of the following situations:

a. If the passenger is in a visibly agitated state as a result of the consumption of alcohol and/or psychotropic substances, whose behavior may jeopardize the safety of the flight or may disturb other passengers on the flight.

b. If the passenger is in a special physical or mental condition or in poor health without a doctor's certification that he or she is "fit to fly".

c. If the passenger has behaved inappropriately during a previous flight with Animawings, and the airline has reason to believe that the situation will be repeated.

d. If the passenger has refused to comply with the air carrier's conditions regarding the content, shape, and size of baggage and/or any other items accepted on board the aircraft, as well as other conditions mentioned in the air carrier's Terms and Conditions of Travel.

e. If the passenger has refused to submit to security screening, either on his/her person or on his or her baggage.

f. If the passenger has not paid in full the fares and charges for the flight valid at the time of travel.

g. If the passenger has not fulfilled all the conditions for exit from/entry into the country.

h. If the passenger is in possession of a travel ticket that has been obtained illegally, has been declared stolen or lost, is a forgery, or cannot prove that he or she is the person named on the travel ticket.

i. If the passenger does not comply with the air carrier's instructions on flight safety and security.

j. If the passenger behaves angrily and/or violently, uses threatening words or insults towards flight crew members, ground staff, the air carrier, or other passengers on the flight.

It should be noted that the air carrier may deny boarding to passengers in these situations in order to ensure the safety and security of the flight and its passengers, and the decision to deny boarding is at the discretion of the airline.

If a passenger falls ill during a flight and requires emergency medical assistance, Animawings may make an emergency landing at the nearest airport. In such cases, the passenger will be responsible for all medical expenses, as well as any costs for accommodation of accompanying family or friends. The passenger will also be responsible for any future transportation costs from the unplanned stopover point to their final destination. Animawings strongly advises passengers to have valid medical and transport insurance for the duration of their trip.

In the event that the air carrier, at its reasonable discretion, denies carriage to a passenger in accordance with the provisions of this Article or if the passenger is escorted from the aircraft during an unplanned stopover, the air carrier may cancel the unused portion of the ticket without any entitlement to onward carriage for the passenger. Consequently, the air carrier shall not be held responsible for any loss or damage allegedly arising from such refusal to carry the passenger. If, under this Article, the air carrier is obliged to deny boarding to a passenger, resulting in flight delay, the air carrier shall not be held accountable for such delay.

10.1. GENERAL

In compliance with applicable security regulations, legislation, and internal policies, the transportation of passengers with reduced mobility, visual or hearing impairments, pregnant women, sick persons, or other passengers requiring special assistance shall be subject to specific arrangements, and availability, made with Animawings. Therefore, it is mandatory for passengers who require such assistance to inform Animawings of their needs at least 48 hours prior to the flight. This will enable Animawings to make the necessary arrangements and provide the required assistance in accordance with its policies and procedures. Failure to inform Animawings of such requirements may result in the air carrier being unable to provide the required assistance, and the passenger assumes full responsibility for any adverse consequences that may arise.

To ensure that Animawings is informed of their special assistance needs, passengers must select the Special Assistance category during the booking process or contact the Animawings Call Center directly, or send an email to the Animawings Customer Service Department at customerservice@animawings.com no later than 48 hours prior to departure.

10.2. UNACCOMPANIED MINORS

Under Animawings' policies, unaccompanied minors (UM) are not permitted to travel on its flights.

10.3. PASSENGERS WITH DISABILITIES AND REDUCED MOBILITY

In compliance with Regulation (EC) No 1107/2006 of the European Parliament and of the Council of July 5, 2006, concerning the rights of disabled passengers and passengers with reduced mobility when traveling by air, Animawings provides necessary assistance to persons with disabilities and reduced mobility during air travel. However, to ensure flight safety, such individuals are prohibited from occupying seats in the first row, emergency exit rows, or adjacent rows (immediately before or after the emergency exit rows).

Considering the principle of social inclusion and non-discriminatory treatment, Animawings is committed to providing assistance to people with disabilities and reduced mobility, in accordance with their specific needs, without any additional charges. Animawings guarantees the carriage of disabled persons and persons with reduced mobility, subject to availability, for the duration of their flight, provided that they possess an electronic ticket for the flight in question and the specific additional service is requested at least 48 hours before the published departure time of the flight.

Animawings shall endeavor to assign a seat next to a disabled passenger or a passenger with reduced mobility to an accompanying person, provided that notice is given at least 48 hours before the published departure time of the flight and is subject to availability.

If a certified utility dog (service dog), certified by the competent authorities, is required, and has valid documents, it may be brought on board in the cabin, subject to the specific additional service being requested at least 48 hours before the published departure time of the flight. This is also subject to the passenger assuming the obligation to comply with the domestic legislation applicable to the destination airport, as well as the internal rules applicable to the transport of assistance dogs on board aircraft. Animawings permits the transportation of one Service Animal per flight segment, and does not charge any additional fees for its carriage.

In the event that a passenger with a disability or reduced mobility notifies Animawings at least 48 hours prior to the flight that transportation of up to two pieces of mobility equipment, including electric wheelchairs, is required, the airline shall assume their transportation, subject to potential limitations of the hold space of the aircraft and compliance with applicable dangerous goods regulations, with no additional charges applied.

Transporting oxygen cylinders on board is strictly prohibited for safety and security reasons.

If the wheelchairs, other mobility equipment and assistive devices are lost or damaged during handling, during transport, the passenger to whom the equipment belongs is compensated in accordance with domestic law. If necessary, flight attendants will aid in moving to toilet facilities for disabled people or with reduced mobility.

In accordance with applicable laws and regulations, Animawings and its agents are committed to providing information on special assistance for disabled persons and persons with reduced mobility, as well as essential flight information, through the dedicated section "Special Assistance" of the Animawings website. In the event that Animawings or its agents receive a request for specific assistance from disabled persons or persons with reduced mobility, they shall promptly forward this information to all relevant parties involved in the flight. After the take-off of a flight, Animawings shall notify the governing bodies of the destination airport of the number of disabled persons and persons with reduced mobility on board the aircraft who require specific assistance as soon as practicable. This notification aims to ensure that the necessary arrangements are made to provide adequate assistance to these passengers upon their arrival.

Animawings may refuse boarding and transport of a disabled person or person with reduced mobility in order to meet applicable safety requirements established by international, community or national law or in order to meet safety requirements established by the authority that issued the air operator's certificate to the air carrier concerned (respectively, the Romanian Civil Aeronautical Authority), or if the size of the aircraft or its doors makes the boarding or carriage of that disabled person or person with reduced mobility physically impossible.

10.4. PREGNANT WOMEN

In compliance with safety regulations and Animawings’ policies, expectant mothers may board Animawings aircraft up to the end of their 36th week of pregnancy. However, as a condition of carriage, Animawings requires expectant mothers to provide a medical certificate issued by their specialist or gynecologist certifying that the pregnancy is normal and that there are no restrictions on air travel. The medical certificate must be issued no more than 72 hours before the flight and must cover the entire period of travel. The medical certificate must include the age of the pregnancy, the expected date of birth, confirmation that the pregnancy is uncomplicated, the full name and telephone number of the doctor, and confirmation that the passenger is fit to travel by air on the date and flight booked.

The responsibility for obtaining and presenting the necessary medical certificate and other documents, as mentioned above, to certify the eligibility criteria to travel on Animawings flights solely rests with the passenger. It is the passenger's responsibility to ensure that they have obtained all necessary documents before the flight, and Animawings may refuse boarding if the passenger fails to present the required documentation.

For safety and security reasons, pregnant women are not allowed to select emergency exit seats or adjacent rows, either in front of or behind the emergency exit rows. If a pregnant woman is checking in at the airport, she is advised to go directly to the counter without queuing as they are given priority.

The mother of a newborn baby may be permitted to travel on an Animawings flight as early as 48 hours after an uncomplicated birth. However, if the birth required surgery, such as a caesarean section, or if there were any complications, the mother must have medical clearance from a doctor and wait a minimum of 10 days before being allowed to travel on an Animawings flight.

11.1. HOLD BAGGAGE

11.1.1. General Rules

Animawings permits passengers to transport a maximum of five items of checked baggage, comprising hold baggage, sporting equipment, strollers, and other related items, subject to compliance with the airline's prohibited item rules and the International Air Transport Association's Dangerous Goods Regulations (IATA DGR).

The dimensions of hold baggage should not exceed 210 cm in total (length + width + height), recommended dimensions: 100cm x 80cm x 30cm (length x width x height), and the maximum weight allowed for each item is 23 kg.

Animawings will accept each piece of baggage based on the fare rules and any additional services purchased by the passenger. AnimaWings reserves the right to impose additional fees for each piece of checked baggage not mentioned in their electronic ticket. In the event that a piece of baggage exceeds the weight limit of 20 kg, Animawings will charge an excess baggage weight fee of €10 per kilogram for overweight checked baggage, payable at the airport during check-in process. However, no single piece of baggage may exceed the weight limit of 32 kg. Furthermore, the weight of baggage cannot be combined between two or more passengers.

Your infant will travel in the lap of the accompanying adult. As you board the aircraft, we will supply you with a child safety belt to ensure your child's comfort and safety throughout the flight. For each infant, Animawings will allow a free baggage allowance of one personal item (40cmX30cmX20cm) and a stroller, which will be transported in the aircraft's hold. A ground operations agent will handle and properly store the stroller in the aircraft's hold if passenger decides to use it up to the aircraft.

Children aged two and up must have their own seat and pay the applicable fare. In addition to the baggage allowance included in their chosen Animawings bundle, children under the age of five may carry a stroller free of charge, which will be stored in the aircraft's hold.

Upon surrendering their hold baggage at the check-in counter, the passenger will receive an identification tag /tag, and Animawings will take custody of the baggage for transportation to the destination.

Passengers are advised to mark their name, address, and contact number on their hold baggage.

Please be advised that strollers and oversized (agabaritic) baggage, which passengers have registered at the check-in counter, are intentionally positioned as the last items on the baggage carousel. These items follow a separate circuit from regular checked-in baggage, beginning as soon as they are unloaded. This arrangement has been implemented to help minimize the risk of damage during the baggage handling process.

Animawings guarantees that hold baggage will be carried on the same aircraft as the passenger, barring any uncontrollable circumstances. In the event that Animawings cannot transport the baggage on the same aircraft, the air carrier is responsible for delivering the baggage to the destination indicated on the electronic ticket as soon as possible.

N.B. Upon return to Romania from Egypt, it is mandatory to appropriately wrap the hold baggage (to be accepted at check-in) in accordance with the security requirements of the Romanian Ministry of Transport, by Order no. 1780/2018.

11.1.2. Transport of bicycles

Bicycles may be transported as checked baggage, subject to an additional fee, and in accordance with Animawings' regulations regarding prohibited items and IATA dangerous goods. The handlebars of the bicycle must be rotated and securely fixed along the frame, the pedals must be removed, and the wheels must be deflated. The entire assembly must also be packaged with adequate protective material.

The length of the bicycle must not exceed 2 meters and the maximum weight permitted is 20 kg. In the event that the weight of the bicycle exceeds 20 kg, Animawings will require the payment of an additional service fee referred to as Excess Baggage to accept the bicycle for transportation. However, the bicycle may not exceed the maximum weight of 32 kg under any circumstances.

Please note that Animawings does not allow the transportation of sports equipment, including electric bicycles or electric scooters that use non-removable Lithium batteries.

11.1.3. Transport of sports equipment

Animawings permits the transportation of golf, skiing, and water-skiing equipment for an additional fee. The equipment must be appropriately packed in a bag designed for air travel, and the length of the sport equipment must not exceed 2 meters, while the maximum weight permitted is 20 kg. An excess baggage fee will apply if the weight of the sports equipment exceeds 20 kg. However, please note that the weight of any sports equipment should not exceed 32 kg. Additionally, it is important to comply with Animawings' regulations regarding prohibited items and IATA dangerous goods.

11.2. COLLECTING AND DELIVERING THE BAGGAGE

Passengers must claim their hold baggage upon arrival at the destination specified on their ticket. In accordance with Chapter VI of these Terms and Conditions, Animawings does not provide any assurance for connecting flights and thus cannot be held responsible for the transfer of hold baggage to other airlines. In such instances, the passenger must obtain their baggage from the baggage band and register it for their next flight.

In the event that a passenger fails to retrieve their hold baggage from the baggage claim area and does not claim it within 30 calendar days from the time it was deposited, Animawings will assume custody of the baggage and levy a storage fee. If the baggage remains unclaimed after this period, Animawings may dispose of it without any responsibility towards the passenger. The right to claim the hold baggage belongs solely to the owner or their duly authorized representative who must present the Baggage Identification Tag/Tag to the airline.

11.3. HAND BAGGAGE or CABIN BAGGAGE

11.3.1. Passengers are permitted to carry one small piece of hand baggage, known as Personal Item, not exceeding 4kg in weight and measuring 40cm x 28cm x 20cm in size. Depending on the class or fare family of the ticket, a second piece of baggage, known as Carry-on Bag, may be carried weighing up to 12kg and measuring 56cm x 45cm x 25cm (length x width x height).

The overall dimensions of each piece of hand baggage must include all its components such as wheels, handles, outer pockets, and others. All other personal items, including purses or bags, as well as electronic devices such as cameras, tablets, laptops, and the like, must be packed inside the hand baggage.

Additionally, each passenger is permitted to carry duty-free products purchased from stores within the airport, which must be properly packaged and sealed in duty-free bags, into the cabin.

Musical instruments admitted by security control may be transported as hand baggage, provided they have maximum dimensions of 80 cm x 40 cm x 23 cm (length x width x height) and maximum weight of 12 Kg. In the event that the dimensions and/or weight of the musical instrument exceed the specified limits, the passenger will be required to purchase an additional seat, subject to availability, at an equivalent cost, in order to transport the instrument in the cabin.

If the passenger wishes to carry fragile baggage exceeding the dimensions or weight allowed for hand baggage, he or she may purchase an additional seat for that baggage, necessarily at the window and adjacent to his or her seat, provided that the baggage complies with the following conditions:

a) to have the minimum dimensions higher than the maximum allowed for hand baggage, respectively 56 cm x 45 cm x 25 cm (length x width x height).

b) to fit in the maximum dimensions, respectively 140 cm x 43 cm x 30 cm (length x width x height), if the luggage will be placed on the floor, and 60 cm x 43 cm x 50 cm length x width x height), if the baggage is placed on the seat.

c) to be properly packed so that its outer surfaces do not have sharp protrusions.

d) be fastened with the seat belt throughout the flight

e) not to exceed the weight of 50 kg.

Please be advised that passengers are responsible for carrying their own baggage on board the aircraft, and are not permitted to bring baggage trolleys onto the aircraft. Furthermore, passengers must ensure that their baggage is carried without causing damage to the aircraft interior, and without causing disruption or inconvenience to other passengers.

11.3.2. To comply with the conditions of travel prior to boarding, passengers are required to weigh their hand baggage and demonstrate that it fits within the dimensional limitations by using the sizers present at the check-in counter and boarding gate. It is important to note that airport check-in/boarding staff reserve the right to inspect passengers' baggage to ensure that it adheres to the regulations for hand baggage.

11.3.3. According to the Conditions of Carriage for cabin baggage, Animawings has the right to decline carriage of any cabin baggage that does not comply with the recommended dimensions set by the airline and if the passenger does not meet the conditions specified in Article 11.4. Airport check-in and boarding staff have the authority to examine and verify the compliance of the cabin baggage with the rules for hand baggage. Failure to comply with the Conditions of Carriage for cabin baggage may result in denial of boarding, unless the passenger agrees to stow the baggage in the hold of the aircraft.

Animawings shall not be held liable for any damage caused to the passenger due to their failure to comply with the boarding conditions stated in the Conditions of Carriage, including the conditions related to cabin baggage.

11.4. PROHIBITED ARTICLES IN HAND BAGGAGE

In compliance with Regulation (EU) 2015/1998 of 5 November 2015 laying down detailed measures for the implementation of the common basic standards on aviation security and in adherence to international and national aviation safety regulations, passengers are strictly prohibited from packing any items that could potentially compromise the safety and security of the flight, aircraft, or fellow passengers. This prohibition encompasses items outlined in the Technical Instructions for Air Transport of Dangerous Goods, as prescribed by the International Civil Aviation Organization (ICAO), the International Air Transport Association (IATA), and Animawings' internal regulations.

Furthermore, passengers are also prohibited from packing items that are explicitly forbidden by the laws, rules, or directives of any state pertaining to their departure or destination. Such items may include, but are not limited to:

(a) Guns, firearms, and other devices that discharge projectiles — devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including:

Firearms of all types, such as: pistols, revolvers, rifles, shotguns;

Toy guns, replicas, and imitation firearms capable of being mistaken for real weapons;

Component parts of firearms, excluding telescopic sights;

Compressed air and CO 2 guns, such as: pistols, pellet guns, rifles, and ball bearing guns;

Signal flare pistols and starter pistols;

Bows, cross bows, and arrows;

Harpoon guns and spear guns;

Slingshots and catapults;

(b) Stunning devices — devices designed specifically to stun or immobilise, including:

Devices for shocking, such as stun guns, tasers and stun batons,

Animal stunners and animal killers;

Disabling and incapacitating chemicals, gases, and sprays, such as: mace, pepper sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays;

(c) Objects with a sharp point or sharp edge capable of being used to cause serious injury, including:

Items designed for chopping, such as: axes, hatchets, and cleavers;

Ice axes and ice picks;

Razor blades;

Box cutters;

Knives with blades of more than 6 cm;

Scissors with blades of more than 6 cm as measured from the fulcrum;

Martial arts equipment with a sharp point or sharp edge;

Swords and sabres;

(d) Workmen's tools capable of being used either to cause serious injury or to threaten the safety of aircraft, including:

Crowbars;

Drills and drill bits, including cordless portable power drills;

Tools with a blade or a shaft of more than 6 cm capable of use as a weapon, such as screwdrivers and chisels;

Saws, including cordless portable power saws;

Blowtorches;

Bolt guns and nail guns;

(e) Blunt instruments — objects capable of being used to cause serious injury when used to hit, including:

Baseball and softball bats;

Clubs and batons, such as billy clubs, blackjacks, and night sticks;

Martial arts equipment;

(f) Explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

Ammunition;

Blasting caps;

Detonators and fuses;

Replica or imitation explosive devices;

Mines, grenades, and other explosive military stores;

Fireworks and other pyrotechnics;

Smoke-generating canisters and smoke-generating cartridges;

Dynamite, gunpowder, and plastic explosives;

If a passenger fails to comply with the provisions prohibiting the carriage of dangerous objects and other prohibited items in their baggage, Animawings shall not be held liable for any loss, damage, or destruction of such items that may occur during handling or transport. It is the sole responsibility of the passenger to ensure that their baggage is free from any prohibited items as listed in the Technical Instructions for Air Transport of Dangerous Goods issued by the International Civil Aviation Organization (ICAO), the International Air Transport Association (IATA), and Animawings' internal regulations, and that they comply with the laws, rules, or orders of any state to or from which they are traveling.

Animawings provides the following appendices as a reference to passengers, but this does not limit the airline's right to prohibit any item deemed unsafe or prohibited by law or regulation.

Dangerous Goods Regulations (DGR) IATA_table 2.3_64th EDITION 1st of January 2023

PROHIBITED ARTICLES IN HAND BAGGAGE 2023

11.5. PROHIBITED ARTICLES IN HOLD BAGGAGE

In compliance with Regulation (EU) 2015/1998 of 5 November 2015 laying down detailed measures for the implementation of the common basic standards on aviation security and in adherence to international and national aviation safety regulations, passengers are strictly prohibited from packing any items that could potentially compromise the safety and security of the flight, aircraft, or fellow passengers. This prohibition encompasses items outlined in the Technical Instructions for Air Transport of Dangerous Goods, as prescribed by the International Civil Aviation Organization (ICAO), the International Air Transport Association (IATA), and Animawings' internal regulations.

Furthermore, passengers are also prohibited from packing items that are explicitly forbidden by the laws, rules, or directives of any state pertaining to their departure or destination. Such items may include, but are not limited to:

(a) Explosives and incendiary substances and devices capable of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

Ammunition;

Blasting caps;

Detonators and fuses;

Mines, grenades, and other explosive military stores;

Fireworks and other pyrotechnics;

Smoke-generating canisters and smoke-generating cartridges;

Dynamite, gunpowder, and plastic explosives.

If a passenger fails to comply with the provisions prohibiting the carriage of dangerous objects and other prohibited items in their baggage, Animawings shall not be held liable for any loss, damage, or destruction of such items that may occur during handling or transport. It is the sole responsibility of the passenger to ensure that their baggage is free from any prohibited items as listed in the Technical Instructions for Air Transport of Dangerous Goods issued by the International Civil Aviation Organization (ICAO), the International Air Transport Association (IATA), and Animawings' internal regulations, and that they comply with the laws, rules, or orders of any state to or from which they are traveling.

Animawings provides the following appendices as a reference to passengers, but this does not limit the airline's right to prohibit any item deemed unsafe or prohibited by law or regulation.

Dangerous Goods Regulations ( DGR) IATA_table 2.3_64th EDITION 1st of January 2023

PROHIBITED ARTICLES IN HOLD BAGGAGE 2023

11.6. LIVE ANIMALS

11.6.1. Passengers are permitted to transport small PET-class animals (limited to dogs and cats) on board Animawings' aircraft on a single flight, subject to certain conditions, except for the PET BREEDS specified in "APPENDIX 1. ANIMAWINGS – PET BREEDS NOT ACCEPTED". The transportation of PET animals shall be subject to a fee per flight segment, and shall be purchased through the airline's online website.

The animals must be at least three months old and meet specific health requirements, such as being vaccinated, clean, odorless, healthy, harmless, independent of breast milk, and not pregnant. Additionally, the animals must be transported in specialized cages that are IATA-certified, with a maximum size of 45cm x 30cm x 23cm (length x width x height) and a maximum total weight of 8kg. Please note that any other animals or pets are not permitted on board.

Passengers are responsible for providing PET containers that meet size, weight, and strength requirements to ensure the safety of the animal and those around it. A maximum of five (5) PET animals are allowed on a flight, and owners must keep the containers under the front seat during the flight.

The transportation of multiple animals in a single cage is permissible, provided that the animals are afforded adequate comfort (such that they are able to stand upright without difficulty and lie down without having to touch one another) within the prescribed weight and size limits of PET container, specified above. The transportation fee for such cases is levied per cage, per flight segment, and must be purchased through the airline's website.

Passengers travelling with an infant cannot travel with a pet.

Passengers who intend to travel with their pets in the cabin must report to the airport check-in desk no later than 90 minutes before take-off to complete check-in formalities. They are required to bring the necessary documentation mentioned in article 11.6.2 to facilitate PET travel formalities. Passengers traveling with pets must visit the check-in desk to complete check-in formalities and/or drop off any baggage, even if they have completed online check-in or have no luggage to check in. Each passenger is allowed one pet crate in the cabin. An extra seat must be purchased to accommodate an additional pet traveling with the passenger.

11.6.2. In order to travel with a pet to an EU Member State, the live animal in question must fulfill the following requirements, as per the applicable regulations:

1. The pet must have a microchip implanted under its skin for identification purposes, or alternatively, a tattooed code, provided that it was applied before 03.07.2011.

2. The pet must possess a health booklet, which serves as proof of its medical history and other related information.

3. The pet must have received the anti-rabies vaccine, in compliance with the prevailing legislation, as specified at http://ec.europa.eu/food/animals/pet-movement/eu-legislation/non-commercial-eu_en.

4. The pet must be issued with a European Pet Passport, which is only possible if it is examined and authorized by a veterinarian who has been duly authorized by the competent authorities to issue such passports.

11.6.3. To ensure the comfort of all passengers, passengers travelling with pets in the cabin will be assigned window seats starting from row 26. If there are multiple pets in the cabin, Animawings reserves the right to position them appropriately to prevent any disruptive animal behavior.

11.6.5. Passengers traveling with pets in the cabin should not be assigned seats in an emergency exit row or on rows immediately forward or after the emergency exit row for safety reasons.

12. Excess Baggage

At Animawings, we maintain strict guidelines regarding baggage allowances to ensure a seamless travel experience for all passengers. Adherence to these policies is important as it contributes to efficient operations and help prevents delays and disruptions. Checked baggage exceeding the specified quantity, weight, or dimensions is governed by Animawings' Excess Baggage Policy, as follows:

Personal Item

• Dimension Excess: €45 per piece

Carry-On Baggage

• Weight Excess (less than 4kg): €10 per kg, per piece
• Weight Excess (4kg-20kg): €55 per piece and Carry-On will be stored in the hold of the aircraft.
• Dimension Excess: €55 per piece and Carry-On will be stored in the hold of the aircraft.

Checked Baggage

• Quantity: €55 per piece
• Dimension Excess: €55 per piece
• Weight: €10 per kg

N.B. The maximum weight allowed by AnimaWings of any checked baggage (carried in the hold of the aircraft) should not exceed 32 kg/piece (with excess baggage fee paid).

12.1. FLIGHT SCHEDULES AND CHANGES

12.1.1. Animawings publishes its flight schedule on its official website and on the passenger's ticket. However, the airline reserves the right to change the flight schedule between the publication date and the scheduled travel date. If any changes occur, Animawings will update the information on its website and notify passengers automatically through the booking system. Passengers are advised to check their spam folder for any notification emails, as they may be filtered to that folder due to the security settings of their email provider, which is beyond the control of Animawings.

12.1.2. Upon booking, Animawings will provide the passenger with the flight timetable in effect at the time of booking. The flight schedule will be displayed on the Travel Ticket upon booking and payment confirmation. Animawings will take all reasonable steps to inform the passenger of any changes to the flight schedule through available communication methods, such as email, telephone, or airport handling agents. It is the passenger's responsibility to provide accurate and up-to-date contact information at the time of booking. If there are any changes to the registered contact information, the passenger must modify it from the "Manage Reservation" or notify the Call Centre or Customer Service departments without delay.

12.2. FLIGHT CANCELLATION

12.2.1. If a flight is cancelled or not carried out according to the flight schedule specified on the flight ticket, with the consent of the passengers, Animawings will act as follows:

a. It will transport the passenger with the first flight of the air carrier to the final destination of the passenger, within the available seats, without paying additional taxes and in case it is imposed, it will extend the validity of the flight ticket,

or

b. Will refund in full the amount paid by the passenger, the Company's liability ceasing from that moment.

12.2.2. In the event of a flight cancellation, Animawings shall not be held liable for any expenses incurred by passengers for their accommodation at their destination. Passengers are advised to obtain travel or holiday insurance that covers the period of travel to minimize potential financial losses due to cancellations or other unforeseen events.

13.1. This Contract states that Electronic Tickets are generally considered non-refundable, unless explicitly stated in the fare conditions that they are refundable with a penalty fee.

13.2. If Animawings is unable to fulfill its obligation to carry a passenger due to circumstances within its control, the airline will refund the fare paid or a portion thereof in accordance with the below:

a. Provide a full refund of the amount indicated on the Travel Ticket if the flight has been cancelled and no alternative option is available to the passenger.

b. If a flight segment of a route specified on the travel ticket is cancelled, the airline may either refund the passenger for the non-travelled segment by calculating the fare difference between the total fare paid for the entire route and the fare applicable to the cancelled segment, or offer an alternative flight segment route, subject to the airline's operating schedule and the passenger's request, except for flights to Athens.

13.3. Refunds will be granted only to the individual whose name appears on the Travel Ticket or to the person who made the payment, upon submission of the Ticket and the relevant payment proof.

13.4. To request a refund, the passenger must contact Animawings' Customer Service Department in writing, by sending an email to claims@animawings.com. The request must include the passenger's name as it appears on the Ticket, proof of payment, and the Ticket itself.

13.5. Animawings will issue refunds for Travel Tickets in the same currency used for the original payment and to the same bank account from which the payment was made.

13.6. If a passenger accepts a different form of compensation or reimbursement, other than a refund (such as company services, checks, vouchers, etc.), the provisions hereof shall apply to the respective form of repayment.

14.1. GENERAL ISSUES

An unruly passenger is defined as an individual who engages in any of the following activities while aboard a civil aircraft from the time the aircraft door is closed before takeoff until it is opened after landing, as well as during the processing of the aircraft (check-in/boarding), regardless of the passenger's location on the aircraft at the time of the incident:

aggression, intimidation or threat that may endanger public order and tranquility on board the aircraft or the safety and security of persons or their property;

deliberate or reckless conduct that causes damage to the aircraft, its equipment, structure, or associated facilities, and which may endanger public order and tranquility on board the aircraft or the safety and security of persons or their property.

knowingly communicating false information that endangers the safety and security of aircraft;

refusal to follow lawful instructions given by a crew member or the aircraft commander, either directly or through another crew member, for the purpose of

maintaining order and discipline on board the aircraft or ensuring the safety and security of the aircraft, or of persons and property on board.

refusal to comply with the legal instruction to refrain from smoking on board the aircraft

The commander of the aircraft has the authority, in accordance with the Tokyo Convention and considering the aforementioned behaviors:

to deny boarding to any individual who, due to their physical or mental condition, poses a potential threat to the safety and security of the aircraft and its passengers.

to disembark any person or baggage that they deem to be a potential danger to the safety of the aircraft or its occupants, including passengers who are in an improper condition or behaving inappropriately. These passengers have no right to a refund or compensation and may also be denied a future flight.

to decide to land at the nearest airport to disembark a turbulent passenger.

In the event that a unruly passenger engages in inappropriate behavior that constitutes a possible contravention or crime, the Airline shall report the incident and its consequences to the competent authorities for possible criminal investigation. Furthermore, if a passenger's misconduct forces the air carrier to divert the flight from its original destination, the passenger in question shall be responsible for all costs incurred as a result of the forced landing, including any penalties imposed by the authorities of the country in which it landed.

It is important to note that passengers are prohibited from consuming any alcoholic beverages onboard the aircraft, except for those served or sold by the crew members. The air carrier retains the right to refuse to serve alcoholic beverages to any passenger who appears to be in an inadequate condition in order to safeguard the safety and security of the flight.

14.2. ELECTRONIC DEVICES

The air carrier has the authority to prohibit or restrict the use of electronic devices on board the aircraft if they do not comply with the provisions and indications specified by the International Civil Aviation Organization (ICAO) "Technical Instructions for the Transport of Dangerous Goods by Air," the International Air Carrier Association (IATA), Animawings internal regulations, as well as those prohibited by legislation, rules or orders in force of the States of transit and/or destination.

This is done in the interest of flight safety and security. Passengers are advised to refer to the additional annexes included in the section "Animawings Terms and Conditions of Travel" for more information, and any questions can be directed to the Customer Service Department at customerservice@animawings.com.

15.1. GENERAL ISSUES

15.1.1. The passenger is entirely responsible to obtain all documents and visas necessary for his/her travel.

15.1.2. Animawings is not liable for the consequences resulting from passenger’s impossibility to obtain the necessary documents or visas.

15.2. TRAVEL DOCUMENTS

Prior to travel, passengers have a legal obligation to present all necessary documents for travel, including but not limited to border crossing documents, health documents, and any other documents required by laws, rules, orders, or requirements of the countries involved. The airline, for security reasons, has the legal right to request copies of these documents to be made and kept. In accordance with the law, Animawings reserves the right to refuse carriage to passengers who fail to comply with the aforementioned requirements or whose travel documents are deemed inappropriate.

15.3. NECESSARY VISAS

In order to ensure compliance with international regulations and maintain the safety and security of air travel, it is the responsibility of each passenger to obtain and present all necessary travel documents, including but not limited to border crossing documents and health documents, as required by the laws, rules, orders, and requirements of the countries involved in their travel itinerary.

Animawings offers assistance to passengers by providing redirection to websites where they can obtain information on the required documents for transit/destination countries. However, the airline cannot be held responsible for any issues arising from a passenger's failure to comply with these requirements or possess appropriate travel documents. If a passenger does not comply with the aforementioned requirements or if their travel documents are not appropriate, the airline reserves the right to refuse carriage at its discretion.

https://www.politiadefrontiera.ro/

https://www.mae.ro/en.

15.4. REFUSAL OF ENTRY IN THE DESTINATION COUNTRY

In the event that a passenger is refused entry to the country of destination, the passenger shall be solely responsible for paying any fines or fees imposed on the carrier by the government of that country, as well as for the cost of their return to the country of departure. The air carrier is not liable to refund the fare paid by the passenger for carriage to the country from which the passenger has been refused entry.

15.5. PASSENGERS ARE RESPONSIBLE FOR FINES, DETENTION COSTS, ETC.

From a legal perspective, if the air carrier is required to pay fines, penalties, or expenses as a result of the passenger's failure to comply with the laws, rules, orders, or travel requirements of the countries concerned, or due to the failure to produce the necessary documents, the passenger is obligated to reimburse the carrier for any amount or expense incurred by the carrier for such acts or facts. The air carrier has the right to demand reimbursement from the passenger and may offset the amount of such fines or penalties against the value of the unused segments of the Ticket or any other funds of the passenger in the carrier's possession. In case the offsetting amount is not sufficient, the air carrier may take legal action against the passenger to recover the outstanding amount.

15.6. AIRPORT CUSTOMS AND SECURITY INSPECTION

In compliance with security and safety measures, passengers and their luggage are subject to anti-terrorist screening and a border police check as part of the boarding process, after the completion of check-in formalities. If requested by government officials or customs staff, the passenger may also be required to undergo additional baggage screening. Any loss or damage suffered by the passenger during or as a result of such security checks shall not be the liability of the air carrier.

15.7. INTERRUPTION IN CASE OF EMERGENCY DURING THE FLIGHT

In the event of a passenger's health deteriorating on board an aircraft and necessitating an emergency landing at the nearest airport for the provision of medical assistance, the passenger shall be liable for all medical expenses incurred, as well as for any accommodation expenses of accompanying family or friends, and for any future transportation costs from the unscheduled stopping point to the final destination. Animawings Airlines advises passengers to carry valid medical and transportation insurance during their travel. The air carrier shall not be held liable for any of the aforementioned expenses.

16.1. GENERAL CONDITIONS OF LIABILITY

The liability of Animawings is governed by its Terms and Conditions of Travel, which limit the airline's liability. To ensure adequate coverage, Animawings recommends that passengers obtain travel insurance from an insurance company specializing in such cases. The Montreal Convention establishes rules and limitations of liability for international air transport, and these rules apply to Animawings only if the transport is an international one covered by the Convention. Similarly, Regulation (EC) No 261/2004 establishes liability rules and limitations for Community air carriage, and these rules apply to Animawings only if the carriage is a Community carriage. If a passenger's negligence, error, or omission contributes to the damage, the air carrier's liability for the damage will be reduced. Finally, the air carrier is only liable for damage occurring during the flight or on flight segments where the flight number with the carrier's code (A2) appears on the ticket.

Animawings is not responsible for the contents of baggage in the event of loss, delay, and/or damage to goods in the following categories:

Fragile or perishable articles

Money, credit cards, cheques

Jewelry, glasses, silver ware, precious metals or gems, valuables

Legal papers, business documents, bonds, shares etc

Photographic and electronic equipment, computers, cameras, videos, cellular phones, data storage devices, (MP3 players, USB drives, iPods) etc

Securities and keys

Pens or branded pens

Manuscripts, irreplaceable books, or publications

Paintings, antiques, artefacts, collectibles, works of art

 Documents, passports, and other identification documents

Samples and commercial goods

Medicals and medicines

In general, valuables which are included in the passenger's checked baggage, with or without the knowledge of the carrier involved

Items attached to the baggage, such as sleeping bags or mats

Before disembarking from the aircraft, but also during the flight, we recommend passengers check or keep an eye on their personal belongings, as they are responsible for items left in the aircraft, and Animawings cannot be held responsible for lost, forgotten, destroyed, or missing items during the flight or on board the aircraft.

16.2. LIABILITY FOR HAND BAGGAGE

Animawings shall not be responsible for the loss of hand baggage.

16.3. LIABILITY FOR HOLD BAGGAGE

16.3.1. Damaged hold baggage

If hold baggage is damaged, the passenger will be compensated according to the following conditions:

1) The passenger provides Animawings:

a. Proof of purchase ( i.e. receipt or invoice);

b. PIR (Property Irregularity Report) drawn up at the Baggage Assistance Desk (the desk displaying the Animawings logo) at the airport (before leaving the baggage belt area at the arrival airport);

c. Boarding Pass and Baggage Identification Tag;

d. Demonstration photographs of damaged baggage, including a frame from which its mark can be seen (not just details).

Subject to the above conditions, the value associated with damaged hold baggage will be calculated according to the degree of wear and tear. The degree of wear and tear will be assessed according to the period of use ( i.e. the age of the baggage according to the date of purchase), as follows:

First year of use. Wear and tear represents 20% of the purchase value, according to the purchase receipt. Example: The purchase value of the baggage is 500 lei. Baggage wear and tear is 20% of 500 lei, i.e., 100 lei.

Starting from the second year of use. 10% is added to the wear and tear value for each subsequent year of use. Example. The purchase price of the hold baggage is 500 lei. In the third year of use, baggage wear and tear is 40% of the value of the baggage (500 lei), i.e., 200 lei.

2) The passenger cannot provide proof of purchase but has provided Animawings with the following:

a. PIR (Property Irregularity Report) drawn up at the Baggage Assistance Desk (the desk displaying the Animawings logo) at the airport (before leaving the baggage area of the arrival airport);

b. Boarding Pass and Baggage Identification Tag;

c. Demonstration photographs of damaged baggage, including a frame from which its mark can be seen (not just details).

Subject to the above conditions, the value associated with damaged hold baggage will be calculated according to the degree of damage and the type of baggage as follows:

Baggage is damaged and cannot be used after the flight.

 - Premium Brands: up to 80 EUR/piece

 - Regular Brands: up to 50 EUR /piece

Baggage is damaged and needs to be repaired before it can be used.

 - Premium Brands: up to 40 EUR/piece

 - Regular Brands: up to 20 EUR /piece

Premium Brands (ex. Samsonite, RIMOWA, HARTMANN, LOUIS VUITTON, American Tourister, L.L. Bean, Briggs & Riley etc.) /Regular Brands (other than those listed above).

Please note that passengers must provide proof that the baggage is an original brand: a product code, photos, a certificate of Authenticity, or written confirmation from the company where the piece of baggage was purchased or from their Customer Service department.

Animawings will not be held responsible for: the destruction of items contained in the baggage, for any damage to the passenger's baggage caused by certain substances such as wine, oil, food, or for minor damages caused to the baggage ( i.e. scratches, tears on the seam caused by excess weight, and not only: cipher, broken zipper keys, detached side handles, missing tags, any other luggage accessories that have not been completely damaged).

If the passengers presents themselves at the check-in counter with damaged baggage prior to the flight, this will be collected and tagged accordingly, with a Limited Release label, and the air carrier will have no responsibility for the subsequent condition of the baggage should it become damaged during the journey.

If a passenger packs prohibited items as specified in Article 11.5 of the terms and conditions in their checked baggage, the air carrier cannot be held responsible for any damage caused to such items. In cases where the checked baggage contains perishable items, such as food or drinks, or damaged goods, the air carrier has the right to remove and dispose of such contents without any compensation to the passenger.

16.3.2. Delayed Baggage

In the event of delayed delivery of a passenger's checked baggage, the air carrier will be held liable for any proven damage only if it is found to have failed to take all necessary measures to prevent such damage, or if it was impossible to do so.

The compensation offered by the air carrier for delayed baggage shall be calculated on the basis of tax documents proving the purchase of personal items of essential necessity (toiletries, underwear, and, if the situation so requires, a change of clothes after more than 24 hours of delay). It should be noted that no compensation will be paid to passengers who are residents of the destination country.

The estimated amount of compensation can be up to EUR 40/day per delayed baggage.

To claim compensation for delayed baggage, passengers must send receipts for the purchases specified above, flight information, and passenger names to claims@animawings.com within 21 days of receipt of baggage

16.3.3.Lost Baggage

Animawings’ liability for the loss or lack of contents of the Checked-in Baggage shall be restricted to SDR 19 per kilogram. The value of the compensation will be determined according to the weight registered at the moment of handing over the hold baggage, and not according to the value of the missing or damaged objects. In the exceptional case that the weight of the Checked-in Baggage is not recorded upon check-in, the indemnity shall be calculated at the standard weight of 23 kilograms.

16.3.4. Others

The air carrier will not be held liable for:

damages to hold baggage that result directly or indirectly from the insufficient quality of the baggage, any defects or deficiencies in the material or shape of the baggage, or overloading of the baggage.

any damage caused to hold baggage as a result of Security Control.

superficial damage resulting from the normal handling of checked baggage. This includes but is not limited to loss or damage to straps, minor cuts and scratches, slipping, and loss or damage to items attached to the baggage that were not provided by the manufacturer and do not affect the normal subsequent use of the baggage, such as padlocks, name tags, straps, covers, and other similar items.

The Terms and Conditions of Travel do not override exclusions or limitations of liability present in international, European, or internal laws in force unless expressly stated.

To avoid any of these situations, the air carrier's recommendation is to take out a baggage insurance policy.

16.4. LIABILITY IN CASE OF ACCIDENTS

Pursuant to Regulation (EC) No 889/2002 of the European Parliament and of the Council of 13 May 2002, which amends Council Regulation (EC) No 2027/1997 of 9 October 1997 concerning the liability of air carriers in the event of accidents during boarding, disembarkation, or on-board an aircraft, air carriers shall not be financially limited in their liability for any death, injury, or damage resulting from an accident during these operations or flight.

For claims up to 100,000 DST, air carriers are prohibited from contesting compensation claims, whereas claims exceeding this amount may be defended against by air carriers who can demonstrate that they and their agents have taken all necessary measures to prevent such damage or that it was impossible for them to do so.

The air carrier may be partially or wholly exonerated from liability if it can prove that the damage was caused or contributed to by the negligence of the injured or deceased passenger. Within 15 days of establishing the identity of the person entitled to compensation, the air carrier shall make an advance payment to cover immediate economic needs in proportion to the damage suffered, with a minimum of 16,000 DST per passenger in the case of death.

Any advance payment does not constitute an admission of liability by the air carrier and may be deducted from any subsequent payment under its liability, but is non-refundable unless it is demonstrated that the damage was caused or contributed to by the negligence of the injured or deceased passenger, or if the recipient is not entitled to compensation.

It is of utmost importance for passengers to promptly report any delay, loss, or damage to their baggage by visiting the designated Baggage Assistance desk, located within the baggage area of the arrival airport, to generate a Property Irregularity Report (PIR) prior to leaving the area. Failure to complete a PIR report before exiting the baggage area by a passenger whose baggage has been delayed, lost, or damaged will result in the air carrier denying any responsibility for the issue.

17.1.1. If the holder of the Identification Tag/TAG collects their baggage from the baggage belt area at the arrival airport without recording a PIR report, it will be considered as adequate evidence that the baggage was delivered in good condition and accordance with the Contract of Carriage by the carrier. In line with the provisions of Regulation (EC) No 889/2002 of the European Parliament and of the Council of 13 May 2002 amending Regulation (EC) No 2027/1997 on air carrier liability in the event of accidents, a passenger who has experienced the loss of or damage to checked-in baggage must submit a written claim within 7 (seven) days of the registration of the PIR. If the baggage is delayed, the passenger is obliged to submit a written claim within 21 (twenty-one) days of the registration of the PIR.

17.1.2. Passengers must request a copy of the Property Irregularity Report (PIR) when reporting any type of baggage damage to the Animawings Baggage Assistance Office. The PIR is an internal company document used for baggage identification and is not an official complaint. To ensure a valid claim, the passenger is required to attach the PIR to their written claim as mentioned in the above article.

17.1.3. Once the baggage is placed on the baggage belt at the arrival airport, the carrier's responsibility for the baggage comes to an end. It is important to note that the air carrier will not be held liable for any hold baggage that is mistakenly taken by another passenger from the baggage belt at the arrival airport. In such cases, the passenger who has mistakenly taken the baggage is directly responsible for any costs incurred by both passengers, without the involvement of the carrier. The relevant authority responsible for handling such cases is the police at the arrival airport.

17.1.4. Passenger who wishes to obtain information on the status of their delayed or lost baggage must contact the Animawings Customer Service department at claims@animawings.com. This communication must take place within 7 (seven) days from the registration of the Property Irregularity Report (PIR).

17.2 LIMITATION OF ACTIONS

In accordance with the relevant European Regulations, any claim for compensation / indemnity in accordance with the Travel Terms and Conditions must be submitted within 2 (two) years from the date of arrival of the aircraft or from the date on which the aircraft was to arrive. In this case, any legal action opened after the expiration of the term provided above, is considered prescribed.

17.3. TIME OF RECEIVING AND OF RESPONSE TO COMPLAINTS

Passengers who have a complaint regarding Animawings' services may submit a complaint to the airline through the following means: sending a complaint to the airline's office or emailing claims@animawings.com. The correspondence address for Animawings Aviation S.A. is 172 - 176 Șoseaua București-Ploiești, building A1, 2nd floor, Bucharest, Romania.  Any legally registered complaint, along with all necessary evidence attached, must be resolved within a maximum of 45 (forty-five) days from the date of receipt.

In the case of a flight-related complaint, the complainant may bring the complaint against either the carrier who performed the flight, the contracting carrier who issued the ticket only as an agent, or both, depending on the complainant's preference.

Complaints will be responded by AnimaWings within 30 days from the date of submission, as required by law.

Based on the contract of carriage and the contractual terms between the passenger and Animawings, the company undertakes to ensure for the passenger's food and drinks, on demand and for a price, during the trip. If the airline decides for and on the passenger’s behalf with a third party to supply to his/ her services, other than carriage by air, or if the airline issues a ticket or a voucher in connection with the carriage or the services (other than carriage by air) provided by a third party such as hotel reservations or car renting, in performing this Animawings acts solely as the passenger’s agent. In such case, the terms, and conditions of the third party shall apply. The airline shall be liable to you only in case Animawings is guilty of negligence in connection with the conclusion of such arrangements. 

19.1. INTERPRETATION

The titles of each Article of these General Terms and Conditions of Carriage are for convenience only and may not be used for the interpretation of the text.

19.2. VALIDITY OF THE PROVISIONS

If one of the provisions of the Animawings Terms and Conditions of Travel is or becomes inconsistent with the law, inapplicable or otherwise invalid, these Animawings Terms and Conditions of Travel will be construed as if that provision was not written and the illegality and invalidity not be affected by any other provision of the Animawings Terms and Conditions of Travel.

19.3. CHANGE OF THE GENERAL CONDITIONS OF CARRIAGE

Animawings reserves its right to change the terms and conditions of carriage, with the preliminary notification of these changes by publishing them on the website at the section " ANIMAWINGS TERMS AND CONDITION OF TRAVEL.

19.4. CHOICE OF LAW AND JURISDICTION

These Terms and Conditions of Travel are governed by Romanian law. Any disagreement between the passenger and the air carrier, in connection with or deriving in one way or another from such transport, shall be subject to the jurisdiction of the competent courts in accordance with the relevant European Regulations.

19.5. AIR CARRIER INFORMATION

Animawings, as an air carrier, assumes the responsibility to inform the passenger, at the time of booking, about the identity of the air carrier operating the flight, regardless of the method of purchasing the ticket. The passenger has the right to initiate a claim or to claim refunds and compensation from either the operating air carrier or the contractor air carrier. The passenger must always check the terms and conditions of the operating air carrier. The flights published on the official website https://animawings.com/ are operated by Anima Wings Aviation S.A. or the company identified as the airline in the ticket booking process.